Employee HR Help Desk for Canadian Employers
Not every employee is comfortable raising a workplace concern with their manager or someone inside the workplace.
Sienna HR’s Employee HR Help Desk gives your staff direct access to an experienced external HR professional who can listen, answer questions and help them determine what to do next.
Give employees another place to turn
Here are just some of the reasons employees use our service.
I’m not comfortable going to Management
Sometimes an employee simply needs another option for raising a workplace concern.
My manager is part of the issue
Employees can speak with someone outside the organization when the usual reporting channel doesn’t feel appropriate.
I’m not sure what to do next
We help employees understand their options before deciding whether, how or with whom to raise an issue.
How It Works
1. Employee contacts Sienna HR
Employees use your dedicated Employee HR Help Desk page to send us a message or book a call.
2. We listen
An experienced HR professional speaks with the employee, asks questions and helps them understand their options.
3. We determine next steps
That may mean guidance, identifying the right internal contact, helping the employee raise the issue, facilitating communication or recommending that the matter be formally addressed.
Problems are easier to deal with when you hear about them early.
An external HR contact gives employees another way to speak up before silence turns into a resignation, formal complaint, investigation or larger workplace issue.
It also gives smaller employers access to an employee reporting channel without building an internal HR department.
Frequently Asked Questions
What can employees contact you about?
Workplace conflict, bullying, harassment, discrimination, concerns involving a manager or coworker, workplace policies, reporting concerns or other employee issues where an external HR perspective may help.
Is the Employee HR Help Desk confidential?
Employees can contact us privately. We do not automatically report every conversation back to the employer.
However, absolute confidentiality cannot be guaranteed in every situation. If a concern involves serious misconduct, workplace safety, harassment, violence or another matter that may require employer action, we will explain that to the employee and discuss appropriate next steps.
Does Sienna HR replace our management or internal HR?
No. The Employee HR Help Desk provides an additional external reporting and support option. It does not replace management, internal HR or established workplace procedures.
What happens if an employee raises a serious concern?
We assess the situation with the employee and explain what may need to happen next. Depending on the circumstances, that could include involving the employer, recommending a formal complaint or investigation, or taking other appropriate steps.
How do employees contact Sienna HR?
We create a dedicated Employee HR Help Desk page for your organization. Employees can use it to send us a message or schedule a call with your assigned HR Consultant.
Where is the service available?
We support employers and employees in BC, AB, SK, MB and ON.
Give Staff Somewhere to Turn
Add an external HR contact employees can use when they need another option.
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