Need HR help?
You’ve got it.

Courtesy of NorthSpruce.


Need HR Help?
You’ve got it.

Courtesy of NorthSpruce.

Free HR On Call for NorthSpruce Clients

We often hear from our clients: “We need HR support!” So we’ve partnered with Sienna HR™ to give you complimentary access to HR On Call+ at no cost to you, a resource valued at $3,000–$6,600 per year, depending on the size of the employer.

This is our gift to you as a thank you for your continued partnership. We hope it becomes a valuable part of running your business.

What you get with HR On Call+

HR On Call+

Included:

Unlimited HR on Call


Contact Sienna HR directly by phone or email for practical advice on day-to-day HR and employee matters.

HR Templates


Access 140+ ready-made HR templates from our extensive library.

When a template can help with an HR On Call issue, we can also provide the free templates as part of our advice.

Hands-On HR Services


2 hours of hands-on HR services every 3 months.

When advice isn’t enough, we’ll do the work, including creating an HR document, researching a more complex issue, or helping prepare documentation for an employee matter.

How it Works

STEP 1. Enroll

  • Get your Program Code.
    You’ll need to obtain the Program Code from your Advisor to sign up for HR on Call+. You can also find the code in the program email sent out by your Advisor.
  • Sign up.
    Complete the short form below (click the + sign). Once your Advisor verifies that you are an active client, we’ll activate your account and we’ll email you a confirmation and everything you need to start using the service .

No need to enroll more than once. To access the service, refer to Step 2.

List all provinces in which you operate.
The sponsoring firm or advisor name that provided you with complimentary HR on Call.
If you do not know your code, please speak to your provider.
HR on Call+ Subscription Agreement *


STEP 2. Use HR On Call+

Once enrolled, contact Sienna HR whenever you have a workplace issue.

  • Below, choose either a call back or email us your question.
  • Keep your Program Code handy so we can confirm your access.
  • If this is your first time using this service, we recommend that you review the HR On Call+ FAQ below. 
Schedule a Call

or

In which province is your business located? *
If you do not know your code, speak to your provider.
Please submit your question here. Kindly provide as much information as you can regarding your HR question.

FAQ

Once you’re signed up, you’ll have access to the following:

Unlimited HR on Call: Contact Sienna HR directly by phone or email for practical advice on day-to-day HR and employee issues. Use the button and form further up the page.

Free HR Templates. Access to our extensive library of 140+ ready-made HR templates, developed over 20 years as part of the ConnectsUs HR Toolkit.
When a template can help with an HR On Call issue, we can also recommend and provide applicable templates as part of our advice.

2 Hours of HR Services. Get 2 hours of hands-on HR services every 3 months calculated from your sign up date. When advice isn’t enough, we’ll do the work, including drafting, reviewing or customizing an HR document, researching a more complex issue, or helping prepare documentation for an employee matter.

Workplace Monthly Recap Newsletter. Once a month updates on legislation, HR news and case law.

HR On Call+ is designed for brief, practical HR advice that can reasonably be provided within approximately 15 minutes per individual issue.

You can contact us about matters such as:

  • Accommodations
  • Employee performance and conduct
  • Attendance and absenteeism
  • Vacation and leaves
  • Hiring and onboarding
  • Discipline
  • Terminations
  • Employment standards
  • Workplace concerns
  • Day-to-day employee relations

You receive 2 hours of hands-on HR services every 3 months while covered by the program.

The time can be used for services such as:

  • Drafting an HR document or letter
  • Reviewing or customizing a document
  • Researching a more complex HR issue
  • Preparing documentation for an employee matter
  • Other HR work agreed upon with Sienna HR

The credit belongs to your individual business and email address. It cannot be transferred to another employer and unused time after 3 months does not carry forward.

Your HR support is provided by Sienna HR, from the team behind ConnectsUs HR. For 20 years and over 10,000 users, ConnectsUs has supported Canadian small businesses with practical HR tools and services.

You may already know us through the original ConnectsUs HR On Call program that may have been offered by your Advisor. Sienna HR builds on that experience with an expanded HR On Call+ service that includes advice, templates and hands-on HR support.

You’ll be supported by seasoned HR advisors with at least 15 years in the field, providing practical HR support to businesses in BC, AB, SK, MB and ON.

Learn more about us.

We support employers in BC, Alberta, Saskatchewan, Manitoba, and Ontario.

Email Inquiries

  • Our hours of operation are Mon-Fri 8:30 AM to 4:30 PM ET.
  • We aim to respond within 4 business hours, and usually sooner, when your inquiry is received before 1:00 PM ET.
  • We often respond outside our regular hours and, when possible, on weekends.

Call Back

We reserve time each business day for HR On Call+ clients. Calls can be scheduled between 9:00 AM and 3:00 PM ET, excluding office closures.

Why do I need to schedule a call instead of calling in?

Because we don’t run a call centre.

There are 24/7 HR hotlines that can offer near-instant access for very little money. That model usually depends on high call volumes, scripted responses and turning support calls into opportunities to sell additional services.

That’s not what we do.

Experienced HR professionals generally don’t spend their days waiting in a call queue. Our advisors are working HR professionals with at least 15 years of experience. We reserve dedicated time for HR On Call+ clients so you can speak directly with someone qualified to understand the issue, ask the right questions and give you practical advice.

Be believe that your call is the service. It isn’t the start of a sales pitch. 

We’ll tell you before doing the work.

Additional HR services are available directly from Sienna HR at preferred client rates.

There is no obligation to purchase additional services.

HR On Call+ is available to one designated individual per business.

When you enroll, you’ll identify the person who will use the service and provide their unique email address. Only that registered account holder can contact us for HR On Call+ support.

This helps ensure that management, or someone authorized to represent management, is aware of the HR issues being discussed and the advice being provided.

It also avoids conflicts where another employee might contact us independently for advice about a dispute or issue involving management or the business itself.

HR On Call+ is a benefit provided through your Advisor. If you are no longer an active client, your HR On Call+ access and any unused service time will end immediately.

Questions?

If you have a question about the program, send us an email and we’d be happy to help.