Last updated: May 2026
Sienna HR respects your privacy and is committed to protecting personal information handled through this website and in the course of our business activities.
This Privacy Policy explains how personal information is collected, used, disclosed, stored, and protected when you visit HR Services for Canadian Small Businesses – SiennaHR (the “Website”), contact us, use our forms or Zendesk chat tools, book a call, subscribe to communications, or otherwise interact with Sienna HR.
The Website is operated by ConnectsUs Intranet Inc., carrying on business as Sienna HR (“Sienna HR”, “we”, “us”, or “our”).
By using the Website, you acknowledge this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to personal information collected through:
- The Website.
- Contact forms and inquiry forms.
- Zendesk chat or messaging tools.
- Booking and scheduling tools.
- Email communications.
- Newsletter or marketing sign-ups, if offered.
- Business inquiries and prospective client communications.
- Other reasonable interactions connected to our Website or services.
This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked to or integrated with the Website. Those services are governed by their own privacy policies.
2. Personal Information We May Collect
Depending on how you interact with us, we may collect personal information such as:
- Name.
- Email address.
- Phone number.
- Company name.
- Job title.
- Province, country, or business location.
- Information you include in messages, forms, chat, or booking requests.
- Appointment details.
- Marketing preferences and consent records.
- Technical information such as IP address, browser type, device type, referral source, pages visited, approximate location, and Website usage data.
We collect only personal information reasonably necessary for legitimate business purposes.
3. How We Collect Information
We may collect information:
- Directly from you when you submit a form, use Zendesk chat, contact us, book a call, subscribe, or communicate with us.
- Automatically through cookies, analytics tools, WordPress plugins, server logs, and similar technologies.
- From third-party platforms you use to contact or book with us.
- From publicly available business sources where relevant to a legitimate business inquiry.
4. How We Use Personal Information
We may use personal information to:
- Respond to inquiries and requests.
- Schedule consultations, calls, or appointments.
- Assess whether our services are a fit for your needs.
- Provide proposals, services, or client support.
- Communicate regarding active or potential business relationships.
- Send newsletters, updates, or marketing communications where permitted or where consent has been provided.
- Improve the Website, user experience, services, and internal operations.
- Maintain records of communications and transactions.
- Protect Website security and prevent misuse.
- Diagnose technical issues and maintain Website performance.
- Comply with legal, regulatory, tax, insurance, or contractual obligations.
- Establish, exercise, or defend legal claims where necessary.
5. Legal Basis & Consent
Where required by applicable privacy laws, we rely on appropriate legal grounds for collection, use, and disclosure of personal information, including:
- Your consent.
- Performance of requested pre-contract or contractual steps.
- Legitimate business interests.
- Compliance with legal obligations.
You may withdraw consent to marketing communications at any time, subject to legal or contractual limitations.
6. Email Marketing & Communications
If you subscribe to updates or consent to receive marketing communications, we may send newsletters, announcements, or service-related information.
You may unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us at contact@connectsus.com.
Operational or transactional communications relating to inquiries, bookings, or services may still be sent where appropriate.
7. Third-Party Service Providers
We may use trusted third-party providers to operate our business and Website, including services such as:
- WordPress website hosting, maintenance, themes, and plugins.
- Zendesk for chat, messaging, and customer communications.
- Microsoft Outlook or Microsoft 365 for email and business operations.
- Constant Contact or similar platforms for future email marketing.
- Acuity Scheduling or similar platforms for bookings.
- Google Analytics or similar analytics services.
- Video conferencing providers such as Zoom or similar platforms.
- Security, backup, spam prevention, and technical support providers.
- Payment, accounting, or administrative providers where applicable.
These providers may process personal information on our behalf for authorized purposes only.
We do not sell your personal information.
8. Cookies & Analytics
The Website may use cookies, pixels, scripts, and similar technologies to:
- Improve Website functionality.
- Remember preferences.
- Measure traffic and usage patterns.
- Improve content and user experience.
- Detect spam, fraud, or security issues.
We may use Google Analytics or similar tools to understand aggregate Website activity.
We do not currently use Meta Pixel or Google Ads remarketing trackers.
You can control cookies through your browser settings. Disabling cookies may affect Website functionality.
9. Zendesk Chat, Forms & Communications
If you use Zendesk chat, contact forms, or inquiry forms on the Website:
- Please do not submit highly sensitive confidential information through public Website tools unless specifically requested through a secure process.
- Information you submit may be stored by us and by the relevant service provider.
- We may use submitted information to respond to you, evaluate business fit, and maintain records.
- Chat transcripts or message histories may be retained for quality, continuity, training, security, or recordkeeping purposes.
10. Retention of Information
We retain personal information only for as long as reasonably necessary for:
- The purposes described in this Policy.
- Ongoing business needs.
- Recordkeeping.
- Legal, tax, insurance, regulatory, or dispute-resolution requirements.
When information is no longer reasonably required, we may delete, anonymize, or securely destroy it.
11. Safeguards & Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, misuse, or alteration.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
12. International Transfers
Because some service providers may store or process data in multiple jurisdictions, your information may be processed outside your province, territory, or country, including in jurisdictions with different privacy laws.
Where appropriate, we use reasonable measures to protect personal information in such circumstances.
13. Children & Minors
The Website is intended for adults and business users.
We do not knowingly collect personal information from children under 19 through the Website. If such information is believed to have been submitted, please contact us and we will take reasonable steps to address it.
14. Your Rights & Choices
Subject to applicable law, you may have rights to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Withdraw consent where consent is the basis for processing.
- Request deletion where legally applicable.
- Request information about our privacy practices.
To make a request, contact us using the details below.
We may need to verify identity before processing requests.
15. Third-Party Links
The Website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party sites. Please review their policies before providing information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions become effective when posted on the Website unless otherwise stated. Your continued use of the Website after updates are posted signifies acknowledgment of the revised Policy.
17. Contact Information
If you have questions about this Privacy Policy or wish to make a privacy request, please contact:
Sienna HR
A brand operated by ConnectsUs Intranet Inc.
Email: contact@connectsus.com
Mailing Address:
365 Sainte-Catherine E
Unit #373
Montréal, QC
H2X 3X2